Welcome to Konark CRM! Your privacy matters to us. This Privacy Policy explains how Konark Group (operating as Konark CRM) collects, uses, shares, and protects your personal information when you use our mobile application ("Konark CRM" or "App").
Konark CRM is a location-aware sales order management application designed for sales professionals. We collect specific data including geolocation during your working hours to enhance functionality and ensure compliance.
1. Information We Collect
Personal Information
Account Information: Name, email, phone number, company credentials
Geolocation Data: Precise GPS coordinates captured during login, check-in, check-out, and sales activities
User Activities: Login/logout timestamps, check-in/checkout locations, order creation details, meeting documentation
Customer Data: Customer profiles, order history, interaction logs
Device Information: Device ID, OS version, IP address, battery level
Important: We track your geolocation only during working hours – from user login to logout. This includes activities such as login, logout, check-in, check-out, order creation, and customer meetings. Location data validates field presence and supports performance reporting. "
Usage Data
We automatically collect usage data including app interactions, crash reports, and performance metrics to improve the App.
2. How We Use Your Information
To provide and maintain Konark CRM services including location-based authentication
To validate sales representative presence through check-in/check-out verification
To generate performance reports and analytics for sales managers
To process sales orders and customer management features
To ensure security and prevent fraudulent activity
For business transfers, legal compliance, and data analysis
3. Geolocation Tracking Policy
Tracking During Working Hours
Geolocation tracking is active exclusively during your defined working session (login to logout):
Login: Initial location capture for authentication
Check-in/Check-out: Timestamped with precise coordinates
Sales Activities: Order creation and customer visits location-stamped
Logout: Final location record ending the session
Purpose of Location Tracking
Field presence validation
Route optimization and territory management
Performance measurement and compliance reporting
Fraud prevention and security
4. Data Sharing and Disclosure
Service Providers: Cloud hosting (Azure/AWS), analytics providers, secure data processors
Affiliates: Konark group companies under strict data protection agreements
Business Partners: Only with explicit consent for joint sales initiatives
Legal Requirements: Law enforcement, court orders, regulatory compliance
Business Transfers: Mergers, acquisitions, asset sales
We do not sell personal data to third parties. All sharing complies with the Digital Personal Data Protection Act, 2023 (DPDP Act).
5. Data Security
End-to-end encryption for all data transmission
Secure cloud infrastructure (Azure/AWS) with compliance certifications
Strict access controls and role-based permissions
Regular security audits and penetration testing
Offline data encryption on device storage
6. Data Retention
Geolocation Data: 24 months for historical analysis, 12 months for active users
Sales Orders: 7 years for business records
Account Data: Until account deletion + 90 days backup
Data retained only as necessary for stated purposes or legal obligations
7. Your Data Rights
Under DPDP Act and applicable laws, you have rights to:
Access your personal data and usage reports
Correct inaccurate information
Request deletion of your data (subject to legal retention)
Withdraw consent (may limit app functionality)
Export your data in structured format
Lodge complaints with data protection authorities
How to Exercise Rights: Contact us at privacy@konarkgroup.com or through App settings. Response within 30 days.
8. Children's Privacy
Konark CRM is not intended for children under 18. We do not knowingly collect children's data.
9. International Data Transfers
Data processed in India and secure cloud regions (Azure/AWS India). International transfers use Standard Contractual Clauses and comply with DPDP Act cross-border requirements.
10. Changes to This Privacy Policy
We may update this policy. Significant changes posted in-app with 30 days notice. Continued use constitutes acceptance.
11. Contact Us
Company: Konark Group
Email: kalicharan.singh@konarkgroup.com
Phone: +91-8433948471
Address: Office No. 333, Adhyaru Industrial Estate, Mumbai, Maharashtra 400013, India, Sun Mill Compound Back Exit, Lower Parel, Mumbai, Maharashtra 400013.